Efficient IT infrastructure management is about predictive and pre-emptive management, rather than problem-finding or troubleshooting after an event. Organizations want its IT staff to focus on critical business issues rather than day-to-day operations. Hence, the role of service integrators come into play that offers a broad range of technology at varying service levels, resulting in improved and more consistent service quality and stability, reduced cost, and the ability to respond quickly to changes.
Demand for services such as Network, Server, Storage and Database management, reporting, and notifications enabling CIOs to achieve business goals through strategic operations has also spiked.
Looking at the trend and the demand, Shared IT Service Delivery has become the next big thing for managing the IT environment. Organizations can now enjoy the seamless experience of owning a NoC – without actually having to invest into one themselves through the shared services model.
Organizations have started realizing the importance of Network Operations Center (NoC) that monitor the IT and alerts on events affecting the business. Similarly, Service Desk answer calls from end-users which let them save time and does not affect their day to day functioning. Let’s understand the two services in brief.
Through the NoC services under Shared Service, service integrators proactively manage and monitor the server, storage, database, application and network without a linear increase in labor and infrastructure costs. Offerings are as appealing as:
- 24x7x365 hassle-free monitoring to help you save more than 30% on setup and maintenance
- Reduce risks, security issues and downtime with efficient escalation processes
- Immediate IT issue management
- Outage analysis and trend reporting which can enable predictive analysis to minimize network disruptions and their associated costs
- Communication management
- Vendor escalation
All server and service monitoring is carried out through offshore development center; a client owned site at the vendor’s premises staffed with technically certified professionals. The Shared IT Service Delivery model is designed to work as an extension of your IT infrastructure.
Shared Service Desk
In the Shared Service Desk, the service integrators become the first point of contact for your employees and/or customers to handle all IT technical issues, resolve problems and escalate those things that can’t be resolved at the Service Desk. It comes with features such as toll-free number, a web portal, one or more email addresses, or CHAT to have your employees or customers reach.
Through the Shared Services model, service integrators take complete care of all your IT and NOC related issues allowing you to reduce costs and increase efficiency.
These new hybrid service delivery models will find acceptance as the pressures of delivering more with fewer mounts on our industry.