NoC Services

Infrastructure Monitoring is the key to effective management. We enable you to monitor availability and performance of your IT systems so that you can proactively take actions to maintain high uptimes.

  • Monitoring covers all layers of infrastructure including software, network, storage, operating systems, database middleware security and select applications
  • Automated ‘first-cause’ analysis that group together related alerts to provide a holistic view of any incident that occurs
  • Single view dashboard for your entire IT setup
  • Comprehensive information on health of your systems, thresholds, alerts
  • Sophisticated alerting & reporting keeps you on top of the situation

Emitac’s service is available in shared and distributed models. Distributed model ensures private monitoring infrastructure in customer segment. Service is also available for monitoring of hosted infrastructure based on premise and off-premise models

Our services offering in this space include:

  • 24 X 7 automated monitoring
  • 24 X 7 Service Desk
  • Instant notification via e-mail
  • Automated, configurable reports and online real time dashboard views
  • Comprehensive coverage of over 1000 parameters

Features

  • 100% scalable architecture. Add remote sites or OS / App / Device as your network grows.
  • ZERO lock in. Walk out if you are not happy with results!
  • With readymade platform concentrate more on core business instead of searching, comparing and evaluating platforms.
  • Pay only for YOUR device under monitoring; mitigate risk of ROI.
  • 24 X 7 monitoring with single view dashboard for entire IT infrastructure.
  • Sophisticated alerting & reporting keeps you on top of the situation.
  • Comprehensive information on health of your systems, thresholds, alerts.

Service Deliverables

Service Component

Activity Description

Deliverable

Customer Onboarding

Configuration of secure connectivity between monitoring and monitored networks Configuration of backend tools for monitoring Availability of Customer infrastructure in MyPortal monitoring view Alerts and notification for threshold violation

Administration

Add / remove customer’s user access to MyPortal portal 5 user accounts with read access on MyPortal portal

Management

24X7 monitoring platform support 99.5% uptime for monitoring platform

Reporting

Near real time monitoring of device statistics and parameters Online dash board, availability and health & performance through MyPortal