News : Oct 20, 2016

Emitac Enterprise Solutions (EES) appoints Shuaib Mahmud as Director – Service Excellence

Emitac Management further expands its service focus with Shuaib taking up an instrumental role of Director, Service Excellence

Emitac is pleased to announce the appointment of Mr. Shuaib as the Director of Service Excellence. Mr. Shuaib is a Senior technology executive with over 22 years of experience in successfully implementing IT solutions, developing strategy, building & optimizing organizational processes, business intelligence solutions, and IT infrastructure, in a diverse and multicultural global environment. In his current role, he will lead the Global Services, Innovation Technology, and Managed & Cloud Services for Emitac Enterprise Solutions.

Mr. Shuaib was previously heading the Middle East operations at Oracle as the Director of Service Delivery, where he was responsible for leading and significantly growing support services operation through a growth trajectory of 18-22%, for over 8 consecutive years by providing strategy direction and delivery of services across 9 countries.

Prior to Joining Oracle, Shuaib served as a Senior Technology Manager for Perot Systems and as an Executive Vice President and Board member for CSM Technologies – a Philanthropic Technology Solutions company whose primary focus was to deliver technology to disenfranchised sections of counties in the state of Georgia. During this time, he accelerated and cemented partnerships with NAACP and other leading Non-Profit organizations to deliver technology services throughout the community. He was instrumental and known for further expanding the organization in Global activities by collaborating with Humanity First, a Global Non-Profit Organization and delivering technology services to schools in Guatemala, Tanzania, Costa Rica, Nicaragua and Liberia.

“I feel very excited with the appointment of Shuaib to the position of Director, Service Excellence for the region. Shuaib’s experience will be instrumental in shaping Emitac in the coming years. It is clear that the region is undergoing rapid change as the forces of cloud, mobile, social and analytics are transforming organizations. We are executing a strong strategy to meet this pace of change for our clients, and power their growth by delivering value and quick solutions/services they need, to adapt their businesses. You will see Emitac continuing to make significant investments that better enable our clients to take advantage of these market shifts.” – says Tony Alam, CEO Emitac Enterprise Solutions

Commenting on his appointment, Shuaib said, “I am eager to begin my new role at Emitac. Bringing my years of experience to bear, I aim to drive the implementation of successful strategies that will provide real value for our customers. The aim is to make Service Excellence a business philosophy that runs through everything, not purely a ‘theoretical strategy. Therefore, all touch points with customers will be reviewed and equipped with the right resources (skills and staff) to deliver unswerving quality.”

About Emitac Enterprise Solutions
Emitac Enterprise Solutions (EES) has evolved and grown since 1976 to become a leading Managed and Cloud Solutions provider. EES provides quality driven enterprise applications, enterprise management software, enterprise servers, storage, networking and security solutions with capability to design, integrate and implement mission critical services.

EES delivers unmatched business value to customers in various verticals, through a combination of process excellence, quality frameworks and flexible delivery models. Its strategy of coupling local experience with international expertise has helped many customers achieve excellence.
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