Managed Services

There's a better way to run your IT.

In the current scenario of every changing technology and demanding business demands, managing people, processes and technology of your IT operations is complex, time-consuming, costly and distracting. Internal systems and capabilities take time to build and are expensive to maintain – particularly in new or specialized technology domains. Yet, you need to ensure that your IT operations runs cost-effectively and meets your evolving business needs.

EES’s Managed Services approach focuses on fast and sustainable value realization through strong emphasis on technology, process and operational efficiency, and a close Business Operations-IT alignment throughout the transformation journey.

Handling over the management of your IT operations to an expert IT services management provider requires trust. With over 40 years' experience in UAE and GCC, EES delivers Managed Services in Infrastructure, Security, Application and Database through our robust Delivery Engine using onsite, Offshore and Hybrid delivery models. Through our flexible solution linked with industry standard ITIL process methodologies, automation and quality check points, we manage the most complex environments efficiently, safely and securely.

We can also offer custom Managed Services based on your specific requirements, delivered through our Managed Services capabilities. We're constantly building our list of standardised services through the skills, experience and methods we gain over time and to meet client needs.

Managed Infrastructure Services

There's a better way to run your Infrastructure.

Is your IT infrastructure as agile as your business needs it to be? Are you spending too much time reacting to problems rather than focusing on the future?

Emitac’s Managed Infrastructure Services cut costs and boost efficiency through technological innovation and a focus on high-quality service design. All along the way, these services follow Emitac’s Quality Framework, Six Sigma & Lean principals, best practices and industrialized approach to service delivery.

We consolidate, standardize, automate and virtualize systems utilizing appropriate cloud services and customer-owned IT to create and deliver efficient, low-cost, flexible IT that meets your business needs.

Our Managed Infrastructure Services include:

  • Data Center Services
  • End User Services
  • Network and Communication Services
  • Technical and Maintenance Services
  • Service Desk

Our Managed Services are based on an ITIL-defined Service Management Framework that adopts a well-defined process for the delivery and management of IT services. We leverage on our local UAE capability and our offshore delivery center to provide the right solution that meets your needs. We leverage on onsite, local and offshore delivery models to solution your business problem.

Managed Application Services

There's a better way to run your Business Application.

Our world is being rapidly transformed by new technology like Digital, Mobile, Social and Analytics. These new age technologies are propelling rapid change in business paradigms today. Becoming market leaders and gaining a competitive edge will require enterprises to reimagine how they design and manage applications.

By redesigning applications, enterprises can become more agile while enriching customer experiences in a secure environment. Your organization therefore needs to use every available lever to stay one step ahead of your competitors, exceed your customers’ expectations and grow your market.

Our Managed Application Managed Service is a full life-cycle solution for effective application management supporting Oracle, SAP, Microsoft and other bespoke applications. Our solutions are tailored to manage your entire application portfolio, in a way that best suits your unique application landscape and business requirements. We support new age technologies, and is built on a solid foundation that is high quality, customer focused and cost effective.

Our Managed Application Services include:

  • Oracle & Emerging Applications services
  • Microsoft services
  • SAP services
  • Testing services
  • Cloud Application Migration services

We leverage on our local UAE capability and our offshore delivery center to provide the right solution that meets your needs. We leverage on onsite, local and offshore delivery models to solution your business problem.

Managed Database Services

There's a better way to handle your Database.

As business grows, so does the complexity of the application and associated Database and dB failure could be catastrophic due to the huge amount of data present and needing 365-day access by business and customers. Keeping your databases fine-tuned for peak performance is no easy task.

Emitac’s Managed Database Services provide proactive management, monitoring and support for mission-critical Oracle, SAP, dB2, MS SQL and MySQL databases. Our service is a comprehensive, fully-managed solution that helps with the monitoring and management of databases to ensure database peak performance and business continuity. Our team of experts works in harmony with yours, delivering the support and insights to help manage your databases.

Our team of trusted experts focus on helping to simplify the management of databases, with configuration, maintenance and troubleshooting, allowing you to free up resources and realize significant operational savings.

We have deep expertise and deliver unparalleled support in the following databases:

  • Oracle
  • Microsoft SQL
  • SAP HANA
  • MySQL
  • Progress, dB2 etc.

We leverage on our local UAE capability and our offshore delivery center to provide the right solution that meets your needs. We leverage on onsite, local and offshore delivery models to solution your business problem.

Managed Security Services

Secure Your Business.

Because digital and electronic networks are ON 24x7 and 365 days, monitoring potential cyber threats to these networks, systems and the assets linked to them is a 24/7 assignment. To help this need for enhanced security, Emitac offers Managed Security Services, an around the clock, onsite / remote monitoring, remediation and resolution service to protect and secure your business.

Emitac’s Managed Security Services provide outsourced monitoring and management of security devices and systems. Common services include managed firewall, intrusion detection, virtual private network, vulnerability scanning and anti-viral services. We use our UAE based secure and high-availability Security Operation Centers (SoC) to provide 24/7 services designed to reduce the security risk on your business and maintain an acceptable security posture.

Whether deployed for continuous real-time monitoring, rapid incident response, our SoC delivers the flexibility to customize correlation searches, alerts, reports and dashboards to fit specific needs.

We help organizations address the following enterprise security:

  • Real Time Monitoring — Get a clear visual picture of the organization’s security posture, easily customize views and drill down to the raw event
  • Prioritize and Act — Gain a security-specific view of your data to increase detection capabilities and optimize incident response
  • Rapid Investigations — Use ad hoc search and static, dynamic and visual correlations to determine malicious activities
  • Handle Multi-Step Investigations — Conduct breach and investigative analyses to trace the dynamic activities associated with advanced threats
  • Emitac Security Services can be deployed as software, as a cloud service, in a public or private cloud, or in a hybrid software-cloud deployment
  • Migrate or replace your legacy SIEM – select flexible options to overcome legacy SIEM challenges

Our Competencies

  • Computing Infrastructure

    A company’s Infrastructure is its backbone. Clients who understand this turn to our Enterprise Infrastructure division for unmatched availability, security, and accessibility.

  • Advanced Software Technologies

    Emitac helps businesses make the most of the world’s most widely used and trusted technology platform – Microsoft. As a System Integrator, leader and Microsoft’s strategic partner, be it on a desktop, server, mobile or infrastructure level.

  • Managed & Cloud Services

    Today, IT is under more pressure than ever to align with the business and reach strategic goals. Smart companies know sourcing is the most efficient way to get the best IT System integration solution & services possible that meet business requirements while reducing infrastructure costs and freeing up valuable IT resources.

  • Innovative Business Solutions

    Technology today is the fulcrum of business. Enterprise Business Solutions helps clients grow technologically through a range of consulting, application, database, content and business process management solutions that increase productivity and maximize value.